Payment Policy
1. General
This Policy describes how payment for services on tranzzono.com works and when refunds are made. It forms part of the Terms of Use.
Balance top-ups are placed as a request in your account. After the request we email you payment details or a payment link, and the balance is credited once the funds are confirmed as received.
2. Payment methods and fees
Available top-up methods and their fees:
- Visa / Mastercard (online) — 18% fee;
- USDT (online) — 1.5% fee;
- Wise (by invoice) — 15.5% fee;
- SEPA (by invoice) — 19% fee.
The fee is added to the top-up amount: your balance is credited with the full amount you request, while the amount payable increases by the fee. The exact amount payable is shown in your account before you create the request.
3. Currency and prices
All prices and balances are in US dollars (USD). If you pay in another currency, the amount is converted at the payment system’s or bank’s rate at the time of payment. Taxes apply as required by law.
4. Account balance
- The balance is an internal record of funds used to pay for services on the Service. It is not a bank account or e-money and earns no interest.
- A topped-up balance is debited when you place an order.
- Unused balance can be refunded on request under section 6.
5. Payment security
Card details are entered on the payment provider’s secure page. We do not receive or store full card numbers or CVV codes.
6. Refunds
- Before work on an order begins — full refund.
- If an order is partly completed — the cost of the uncompleted part is refunded.
- If a service has been delivered properly — no refund.
- If a service is delivered with defects — we fix them free of charge (for example, by replacing a placement); if that is not possible, we refund the cost of the affected part.
The top-up fee is non-refundable except where we made an error. Refunds go back via the original payment method within 10 business days of approval. To request one, email hello@tranzzono.com with your order number.
7. Disputed payments
If you do not recognise a charge or believe it is wrong, please contact us first — we will usually resolve it faster than a bank chargeback. An unjustified chargeback after you received the service may lead to account restrictions.
8. Mistaken payments
In case of an erroneous or duplicate payment, send us the payment confirmation — we will refund the excess or credit it to your balance, as you prefer.
9. Contact
Payment questions: hello@tranzzono.com.